about us

Manager Partner Care

Quattro Business Solutions (QBS group) is Value Add SMB Distributor for Microsoft Dynamics.

The world has changed! From a sellers’ market in the early 00’s to a buyers’ market today, where customers ‘travel’ the biggest part of their buying journey online. From a sales to a marketing focused approach, with heavy competition and a growing demand for standard cloud based solutions.  These and other changes are a serious challenge for most Microsoft Dynamics Partners and many struggle with making the right adaptions to their business model. In order to support Dynamics Partners with these huge changes, Microsoft appointed QBS group as partner to support and guide Dynamics Partners in this new world. We have started our journey in early 2013 and currently support more than 400 partners – Resellers and ISV’s - in 20 countries. Recent information from Microsoft shows that on average QBS partners outperform non-QBS partners, underlining the success of the strategy. We support our partners with services aimed at achieving growth in revenue and reduction in costs. Our partner services include marketing & lead generation, training & coaching, sales & deal support, partner care & licensing, resource optimisation, hosting services and an ISV Program.

About the role

We are looking for a strategic but also operational manager for our Partner Care team.

The person we are looking for will be active on Partner Loyalty, Partner Satisfaction and Order Desk and Service Desk Perfomance based on SLA’s. In the position you will be responsible for the ISV & Partner contacts, driving QBS unique selling proposition as indirect Cloud Solutions Provider as also the performance and planning of your team capacity. You will be part of the QBS Leadership team, reporting directly to the CEO of QBS group.

About the core duties & responsibilities

  • Monitoring the performance of the Order Desk and Service Desk
  • Improving the Service Desk Portal for QBS group
  • Managing and keeping up-to-date of ISV contracts, registration of ISV contracts, and invoicing of ISV membership.
  • Managing and keeping up-to-date of partner contracts per country.
  • Managing timely and correct registration of partner contracts and invoicing for Service Level Agreements.
  • Driving and improving relationship to Microsoft’s operating center
  • Providing requested and unsolicited advice to executives/management in the area of financial and operational processes.
  • Main interface to Microsoft Operations Center
  • Defining and monitoring of the budget
  • Sparring partner of the CEO with regard to operation, partner loyalty and policies

About you

  • At least five years of relevant work experience, of which at least two years of management experience
  • Experience in the IT industry and partner organizations is a plus
  • Relevant knowledge on minimal Higher Educational level
  • Profound skills of the English language, orally and in writing.

We offer the opportunity to further develop yourself in an organization with appealing and innovative services and being part of an international team. Entrepreneurship, willingness to develop and change, accountability and putting Partners first is key. You will be working in an international team that works closely together, and your personal input will visibly affect the result. We offer attractive working conditions within a dynamic and collegial environment. You will be based in our headquarter in Leusden, The Netherlands.

Interested?

You can send your letter and resume to info@qbsgroup.com. For more information you can contact Michael Hartmann (CEO QBS group - mhartmann@qbsgroup.com).