Dynamics 365 CRM Webcast

Get the latest insights from Microsoft Dynamics 365 CRM

This series of Dynamics 365 CRM webcasts is intended to share the latest information on Microsoft Dynamics 365 CRM, both from a technical, functional and business perspective.

We hope you find it helpful and visit often.

When signing up you will be notified when the next webinar takes place. Please note, that these webcasts are not identical, we will build upon along the way with knowledge as it becomes available from Microsoft, from ou ISV’s and of course from out our side.

Planning

 

 

Date

Time

Subject

11 May 2020 16:00 – 16:45 CEST Business Application Summit update Watch recording
5 June 2020 15:00 – 15:45 CEST Dynamics 365 CE Licensing
Watch recording
24 June 2020 16:00 – 16:45 CEST Introducing Dynamics 365 Customer and Field Service
Watch recording
4 September 2020 15:00 – 15:45 CEST Dynamics 365 Customer Service
1. Customer Service Hub, Case Management and Queues
2. Managing Knowledgebase and use articles in Case Management
3. Updated Automatic Case creation in the Unified Interface (with Power Automate)
4. Updated SLAs in the Unified Interface (with Power Automate)
Watch recording
16 October 2020 15:00 – 15:45 CET Dynamics 365 Wave 2 Update
Watch recording
6 November 2020 15:00 – 15:45 CET Dynamics 365 Customer Voice
Watch recording

 

Dynamics 365 Update Webcast

Get the latest insights from Dynamics 365 and get inspired by QBS Group.

This series of webcasts is intended to share the latest information on Microsoft Dynamics 365, Power Platform, CRM and related ISV solutions, both from a technical, functional and business perspective. Along the year we will keep you informed about the latest news from Microsoft biggest events like Microsoft Inspire, Directions ASIA, North America and EMEA.

Besides sharing information, we will also update you on the services portfolio from QBS Group.
After each presentation, there is room for questions and discussion.

We hope you find it helpful and visit often.

When signing up you will be notified when the next webinar takes place. Please note, that these webcasts are not identical, we will build upon along the way with knowledge as it becomes available from Microsoft, from our ISV’s and of course from out our side.

Target audience

Business owners and Technical people

Planning

Date

Time

28 January 2021 13:00 – 14:00 CET
25 February 2021 13:00 – 14:00 CET
25 March 2021 13:00 – 14:00 CET
22 April 2021 13:00 – 14:00 CEST
27 May 2021 13:00 – 14:00 CEST
24 June 2020 13:00 – 14:00 CEST
30 September 2021 13:00 – 14:00 CEST
28 October 2021 13:00 – 14:00 CET
25 November 2021 13:00 – 14:00 CET

Microsoft Dynamics 365 Business Central – introduction webinar for resellers – July 2019

Are you planning to start up your own business on Dynamics 365 Business Central? Just a little over a year ago Microsoft launched their business solution Dynamics 365 Business Central. This is a full SMB solution including finance, CRM, HR and field service functionality. More and more customers are no longer satisfied with single purpose applications. A lot of companies are realizing the value of offering such a complete solution – whether they’re already reselling or simply can’t resist the opportunities they see. Are you also tempted? We can’t blame you – we also believe that it’s a winning formula!

You might recognize yourself in one of the following descriptions:

  • You are already selling other Microsoft products – but want to add to your “stickyness” with customers, and you know that being provider of their backbone systems will create even stronger foothold with clients
  • You are reselling other ERP solutions – but you want to broaden your portfolio, and you know that Microsoft solutions are a wise bet
  • You are offering accounting services – and have been looking for a way to add relevance to this service – and you know that being the provider of the accounting system of your clients is the way forward.

Come to this webinar to hear about how to get ready to sell, implement at support customers on Dynamics 365 Business Central. We call our program “Ready to Start Dynamics 365 Business Central” – but in this free webinar you will get a pre-taste of what the program includes.

 

Ready to Start - Dynamics 365 Business Central

Want to start a Dynamics 365 Business Cenrral business? Let us help! #dynamicspartnerfanatics

 

 

We also offer following services:

Ready to Start – Customer Engagement (if you’re interested in starting up a CRM business)

Ready to Go – Business Central (if you are an ISV that wants to update your solution to D365 from NAV)

Microsoft Dynamics 365 Business Central – introduction webinar for resellers

Are you planning to start up your own business on Dynamics 365 Business Central? Just a little over a year ago Microsoft launched their business solution Dynamics 365 Business Central. This is a full SMB solution including finance, CRM, HR and field service functionality. More and more customers are no longer satisfied with single purpose applications. A lot of companies are realizing the value of offering such a complete solution – whether they’re already reselling or simply can’t resist the opportunities they see. Are you also tempted? We can’t blame you – we also believe that it’s a winning formula!

You might recognize yourself in one of the following descriptions:

  • You are already selling other Microsoft products – but want to add to your “stickyness” with customers, and you know that being provider of their backbone systems will create even stronger foothold with clients
  • You are reselling other ERP solutions – but you want to broaden your portfolio, and you know that Microsoft solutions are a wise bet
  • You are offering accounting services – and have been looking for a way to add relevance to this service – and you know that being the provider of the accounting system of your clients is the way forward.

Come to this webinar to hear about how to get ready to sell, implement at support customers on Dynamics 365 Business Central. We call our program “Ready to Start Dynamics 365 Business Central” – but in this free webinar you will get a pre-taste of what the program includes.

 

Ready to Start - Dynamics 365 Business Central

Want to start a Dynamics 365 Business Cenrral business? Let us help! #dynamicspartnerfanatics

 

 

We also offer following services:

Ready to Start – Customer Engagement (if you’re interested in starting up a CRM business)

Ready to Go – Business Central (if you are an ISV that wants to update your solution to D365 from NAV)

 

 

Get updated on – Inspire, Directions, eXtreme.

Every year there are a number of global or regional events that are relevant for the Dynamics partner channel – and in case you not in the fortunate situation where you simply book a ticket to each of them – which one to choose? Or what if you don’t have time to participate at all?

As a QBS partner you’re NOT left in the dark if you don’t have time to participate. At QBS group we participate in all of these events, Microsoft Inspire, eXtreme and Directions, with a number of people. We participate not only as QBS people – but also as representatives of the entire QBS partner community. Speaking our case – and bringing back the news and information that we all need to keep on forefront with our business.

We will keep you informed in various ways. Blogs, videos, webinars – and for Directions EMEA we are also producing our well-known business report providing a more in-depth look at the here and now status of the Dynamics business.

This page will always list the news from the most recent events – as well as list registrations for upcoming update events.

Microsoft Inspire 2019

inspire 2019

Directions North America 2019

took place in May 2019 – below are the recordings of the QBS recap videos and calls.

directionsna

See video report from day 1

See video report from day 2

See video report from day 3

Webinar: “Hot News from Directions North America 2019” – 13 May, 15:00 – 15:30 CET. See recording here on the QBS Partner Portal (login required)

Create more leads and win more deals through customer education

These days, IT innovation develops faster than ever before in history. While that opens great opportunities for organisations all over the world, it also creates a lot of stress since failure is not a realistic option (anymore).

Here are some of the dilemma’s for your prospects and customers:

  • We know we must modernise our business processes to stay relevant. But how to change the organisation? And what is the best timing?
  • How can we measure the expected continuity of the vendors on our shortlist?
  • How can we motivate our team members to put full energy into the project?
  • Should we migrate to the cloud now or is it better to wait?
  • We want our staff to be more agile in their thinking and their ability to change. But how do we get there? And what is the exemplary behavior needed from the management?
  • How can we avoid that Digital Transformation turns into ‘just another IT project’ with even more complexity?
  • How can modern IT tools support us in putting our customers first?

Where are your customers today?

In order to keep up with the competition, your projects must be successful in the first attempt. With a short Time-to-Value. Unfortunately, most of your existing and future SMB customers don’t have the knowledge, the persuasion nor the power to take the best decisions. Most of them select and implement for the first or second time in their lives. As a result, that creates big uncertainty. So it’s no wonder that ‘No Decision’ has developed into everybody’s biggest competitor these days!

Customer education

Modern and innovative Microsoft Dynamics partners focus on educating their customers and help them prepare for Successful Projects. Rather than pushing their solutions. This attitude not only helps them to create more leads and win more deals. It also secures the right support from their customers’ top-management when implementing these solutions.

About this webinar

In this free, 40 minutes webinar, Guus Krabbenborg will share his observations and the results he has achieved by his extensive customer education activities. He will inspire you regarding the best way to approach customers and prospects. Next to that, he will also position three different education formats. And shares the options he sees for your company to start delivering one or more of these formats yourself shortly. Guus has been delivering ERP and CRM Masterclasses to potential buyers ever since 2005.

This is a webinar that you definitely don’t want to miss!

Microsoft Dynamics 365 CE – update on price changes

Microsoft is introducing new database storage pricing plans for PowerApps, Dynamics 365 Customer Engagement which will come into effect on 1 April, 2019

As your trusted advisor on Dynamics we offer you a short webinar where we will be going through these changes and offer you some advise on how you should tackle.

Dynamics 365 Business Central Explore Workshops

With the launch of Dynamics 365 Business Central, there is no better time to start building up your organisations ability to deliver this powerful solution to your customers and prospects. Join the team from Microsoft and QBS group and come along to one of the workshops to find out more.

Agenda

  • The Microsoft Dynamics 365 strategy
  • What does it take to build a profitable cloud Business Applications practice?
  • Dynamics 365 Business Central – delivery models
  • What are the options to extend standard functionality in Dynamics 365 Business Central?
  • How can you package your IP into an app that is published on AppSource?
  • Learnings from the field

Duration
1 Day

Price
FREE

Microsoft Dynamics 365 Business Central Partner Launch – United Arab Emirates

Join us for the Dynamics 365 Business Central Launch event on September 27th, 2018 at GEMS Auditorium, Microsoft Dubai Office, Dubai Internet City Building 8 for Partners operating in UAE.

Dynamics 365 Business Central is an all-in-one business management application designed for business growth that has officially launched in UAE on August 1st, 2018!

The solution helps businesses connect their financials, sales, service, and operations to streamline business processes, improve customer interactions and make better decisions with built-in BI and AI capabilities.

The launch event will feature the Microsoft Business Applications vision and strategy and provide a solution overview of Dynamics 365 Business Central.

You will get the chance to see all the “WOW features” of this exciting new Dynamics offering through an interactive demo as well as learn about the partner benefits, incentives, licensing and pricing.

Agenda

09:00 am Welcome Keynote by OCP Lead
Keynote by Business Group Lead: Microsoft Business Applications Vision
Session #1: Introducing Dynamics 365 Business Central: An All-in-one solution for modern businesses
Session #2: Interactive Solution Demo
Session #3: Partner Benefits and Incentives
Session #4: Licensing and Pricing
Closing and Q&A
12:00 am Lunch
01:30 pm The QBS group Business Central Training Round table; understand the ‘Ready to Start’ training program

PowerSuite – Why and how you should care about it

Why and how you should care about it

We know that no business app is ever really complete. There are a lot of great SAAS products out there for business applications. Think of Dynamic 365 for Sales / Marketing / Business Central and so on… But we all know that what you buy off-the-shelf, rarely solves hundred percent of the problems that your business needs or rarely does it in a way that the users want to use their application.

That’s why there is PowerSuite. To become familiar with it and know the possibilities,QBS helps to inform you about the product itself and the workshop we deliver around it.

In this webinar we cover:

  1. The opportunities and possibilities of;
    1. Canvas PowerApps
    2. Common Data Service
    3. Model Driven PowerApps
    4. Flow
  2. The purpose and ingredients of our workshop ‘App In A Day’
  3. Help you to know who to send when to our workshop ‘App In A Day’

So this webinar is for everyone who is new to the PowerSuite and wants to know more about it. Besides the basics around the product we highlight the content of our AIAD-workshop so you know who to send.

Fresh from Inspire – we inform you about the latest and greatest in Microsoft’s Business applications product news

The latest insights into the Microsoft’s Business applications product news.

Arjen Jansen – CEO MindsUnited, will share live from Inspire the latest insights.

Join him for half an hour to get updated and informed by him what you can expect more in the upcoming days, weeks and months from Microsoft.

 

This is how we got posted on AppSource!

QBS is constantly paying attention to help partners keep up-to-date with the latest Microsoft technologies. With this in mind, facing an operational need of InfoStudi, QBS has promoted and encouraged the creation of an App, rather than a simple personalization for the single customer. We have provided all the information, the access to specific Microsoft documentation, instructions and guidelines for realize and publish an App on the Microsoft App Source portal. Our role has also been to provide main technical indications on how to implement an extension.

Finally, QBS supported the partner to create a specific landing page and to start marketing activities to promote the App in the Dynamics ecosystem

In this webinar Simone Rosa, InfoStudi will explain his story how we was able to publish his app for Microsoft Dynamics 365 Business Central.

Simone Rosa -MS Dynamics NAV Delivery Manager

“Info Studi is very thankful to QBS for the given help and invites every partner to look at NAVIGATE PRO, a graphical add-in tool for a faster navigation through documents.”

Would you like to post your app to Appsource as well and you would like to know which steps you need to take ? Then you definitely don’t want to miss this session!

Microsoft – Inspire 2018

From 15-19 July in Las Vegas, Nevada will be the host of the Inspire 2018 edition.

Who should attend Microsoft Inspire?
Prospective and active Microsoft Inspire partners, as well as Microsoft employees and industry experts.

What is the 2018 agenda?
Microsoft Inspire Sessions and Speakers

Connect with partners, Microsoft, and industry experts for a week of networking, learning and collaboration
Microsoft Inspire Discussions


Thoughts from the day – Inspire

 

QBShare Online

Communication is key! At QBS group we want to make sure that we have the best informed Dynamics partners in the world.

We cordially invite you to our QBShare on Tuesday 24th of April.  We have an exciting agenda. Take a look at what you have planned:

Agenda

General Update Nelson Tavares da Silva
Microsoft Business Central:
– Impact for countries in the first wave (tips and tricks)
– Impact for countries not mentioned in any wave (tips and tricks)
Sven Noomen
READY to GO program a new service for the QBS partners Sven Noomen
Q&A Sven Noomen

 

QBS Talks – Organisational Change Management – The Key to Project Success!

These days, Dynamics 365 projects are nothing more than change projects! With a need for a vision, business goals, good internal communication and intensive leadership involvement. Unfortunately, most Dynamics partners still consider their projects as technical projects. Just like the management of their customers. With a strong focus on functions and features. With contacts on the operational and tactical levels only. And with loads of customizations.

Your customers are unexperienced in ERP and CRM implementations and they hate change – just like any human being on this planet. This often leads to lots of disappointment and a huge waste of time, money and energy. Good Organizational Change Management (OCM) is crucial for project success! Especially when you want to deliver several parts of the Dynamics 365 concept! Ideally, this Change process starts at the strategic level of your customer’s organization. This session is all about implementing this organizational change approach in your projects. After this QBS Talks session you’ll walk away with a good understanding of how you can use OCM to create project success.

Stop Selling D365 Licenses – Start Selling Successful D365 Projects!

Most people responsible for selecting a new CRM or ERP solution do this for the first or second time in their lives. As a result, they tend to make all the beginner mistakes. Most prospective customers search for a CRM or ERP license with a bundle of services at the lowest possible price. But does that really make them happy? Does that make their business more successful?

You can help your customers become successful if you STOP selling Dynamics 365 licenses and services! And learn how to sell and deliver Successful Projects. Are you active in marketing, sales or delivery? And do you want to understand the recipe for delivering successful D365 projects? Then you definitely don’t want to miss this session!

Update on Dynamics 365 Business Central

This series of webinars is intended to share the latest information on Dynamics 365 Business Central. Both from a technical, functional and business perspective. Besides sharing information, we will also update on the services portfolio from QBS group to assist on the road to Dynamics 365.

Don’t miss this opportunity to stay on track with Dynamics 365 Business Central and sign up here.

When Signing up you will be notified when the next webinar takes place (see dates on this page). Please note, that webinars are not identical, we will build upon along the way with knowledge on Dynamics 365 as it becomes available from Microsoft.

Date

Time

Recording

7 February 2019 Watch here
14 March 2019 Watch here
11 April 2019 Watch here
9 May 2019 Watch here
13 June 2019 Watch here
27 August 2019 Watch here
14 October 2019 Watch here
18 November 2019 Watch here
12 December 2019 Watch here