The impact of the higher update frequency on customer satisfaction (and your own business!)

/in , , , /by

Microsoft is moving all her business solutions into the cloud. One of the impacts is a much higher update frequency. As we speak, this frequency is changing from every two years to every year to every half year and even every quarter. Have you already figured out what the impact is on aspects like your knowledge levels, your support liabilities and the quality of your support?

In this edition of QBS Talks we’ll discuss the impact of this new update frequency on the long-term satisfaction of your SaaS customers. And on various other aspects of your business. After this session, you’ll walk away with a good understanding of the impact of frequent SaaS updates and a series of ideas to turn this into smart strategies.

Hot news from the eXtreme365 EMEA event

/in , , , , /by

The most important Microsoft Dynamics partner event in the CRM domain is called eXtreme365. The EMEA edition will be delivered this year in Dubrovnik, Croatia from March 19th till 21st. Microsoft Dynamics partners can expect announcements, updates and new strategies around Dynamics 365.

Like every year, QBS group is attending eXtreme365 with a team of people. And for sure we will write another edition of our famous series of Business Reports for Dynamics partners.

But before doing that we want to inform you at first hand via QBS Talks about all this news just a few days after the event. You definitely don’t want to miss this webinar!

How to effectively present your winning proposal

/in , , , , , , /by

Too often, proposals for new Microsoft Dynamics solutions are purely measured on price. And this increases the chance of discounts and the postponement of the decision. One of the main reasons for this is the way most sales people present their proposals.

In this edition of QBS Talks you’ll learn how to present your proposal in a more effective way. One that moves your prospect’s focus away from price towards quality and business value. We will discuss the main characteristics of the decision-making process and the role that buying emotions play. After this session you’ll walk away with a good understanding of how to win more deals by effectively presenting your proposal.

Why should I care about IoT as an Microsoft D365/NAV partner?

/in , , , , , , , /by

Adoption of Internet of Things solutions across industries continues to accelerate, and Microsoft is leading on innovation to power these solutions.

Please join us in this hosted Microsoft webinar by Tony Krijnen around IoT and which business opportunities this might bring you as an NAV partner today. During this webinar you will get some insights on how easy it is to build and set up Internet of Things (IoT) solutions with Microsoft Azure. You will learn and see some vertical business IoT examples and which commercial opportunities this might bring you for your existing customers or future customers.

 

Agenda

  • Introduction IoT
  • Vertical IoT business examples
  • Live demo; building an IoT solution in Azure
  • Call to action
  • Q&A

The CSP Direct model is like an iceberg | Webinar

/in , , , , /by

At QBS group we believe that our partners deserve the best. The best support, the best software and the best stories. A couple of months ago we have asked one of our UK partners, Creative Business Systems, to share their thoughts and experiences with you on their journey to the cloud. We asked Amit Wason if he could share his experience with you on the matter of a direct or indirect approach. We wrote a blog about his experience.

CSP inDirect

On the 19th of February Nelson Tavares da Silva will be the host of our webinar explaining what it all means when you are considering to collaborate with an Indirect Cloud Solution Provider for your Microsoft cloud offering. Amit Wason from Creative Business Systems will share during the webinar his findings with you becoming an Indirect CSP.

A smart choice, because selecting an Indirect CSP means that you can start reselling Dynamics 365 and Office 365 directly without big investments upfront. On top of that, selecting QBS group as your Microsoft Indirect CSP is the perfect match!

If you’re deciding to become a CSP partner, this is a session you don’t want to miss!

 

Creating the winning quotation

/in , , , , , , /by

Your quotation is the first legal document in any sales cycle – both in a traditional face-to-face sales as in an online sale process.

On the one hand, your quotation is the commercial document that needs to support your proposition and motivates your prospects to take a positive decision. On the other hand, the document needs to limit your financial and legal risks. So how good is your standard quotation today? Our observation is that the clear majority is far from perfect. Often written ‘inside-out’, mainly focused on the partner interests and incomplete where the tasks and responsibilities of the customer are concerned.

In this edition of QBS Talks you’ll learn how to create an attractive and solid standard quotation, that will help you to win more deals and to deliver better projects. After this session, you’ll walk away with a good understanding of the topics you need to address in your quotation. And what can happen if you’re quotation is incomplete. To make things a bit easier for you, we will also introduce a framework that you can use to re-design your current standard quotation, if you want to.

If you’re active in sales or marketing, this is a session you don’t want to miss!

Has your customers ERP gone sour?

/in /by

When was the last time your customer updated their PC or telephone with the latest update?

Last night? Last week? Last month? But probably not much longer back. And what about their ERP system? Two years ago? Three years? It is more likely that they are running a NAV version that is five years old or more, just like 70% of the companies using NAV.

Each year Microsoft releases a new version of Microsoft Dynamics NAV with new powerful features, so each year your customers Microsoft Dynamics NAV solution becomes outdated. But how can they stay up-to-date with this hectic schedule without spending too much time scoping, budgeting, approving, and planning the process?

To be quite honest: updating any ERP system is not as easy as 1-2-3 but we would like to introduce to you as our QBS partner to the process that comes as close to that as possible.

Dynamics Upgrade Service takes care of the upgrade of your customer’s current solution to a new NAV version.


The Dynamics Upgrade Service allows QBS partners to make more money with upgrading old legacy Navision installations (including Add-ons and Reports), release senior employees’ time, create customer end user satisfaction and most importantly, protect your current install base!

We would like to introduce you to a unique approach to upgrade your current NAV environment. We can offer you a fixed-price upgrade quote, including upgrade subscription and a state-of-the-art transformation and creation tool for reports. It even includes upgrading of all your current reports – which sometimes is only included as an afterthought in many upgrade projects. We offer you the full upgrade package, end-to-end.

In this webinar we will introduce to you this unique approach to upgrade your customers current NAV environment  – this is a session you definitely don’t want to miss!

Upgrade campaign with 1ClickFactory and ForNav

/in , , , /by

This webinar is to give you insights into:

  • Why are upgrades important? For you – and your customers
  • How to tell your customers about upgrades – ready to use campaign materials
  • Process for QBS Upgrade Service

When was the last time your customer updated their PC or telephone with the latest update?

Last night? Last week? Last month? But probably not much longer back. And what about their ERP system? Two years ago? Three years? It is more likely that they are running a NAV version that is five years old or more, just like 70% of the companies using NAV.

Microsoft continuously releases a new version of Microsoft Dynamics NAV with new powerful features, so your customers Microsoft Dynamics NAV implementation becomes outdated – slowly, but steadily. But how can they stay up-to-date with this hectic schedule without spending too much time scoping, budgeting, approving, and planning the process?

To be quite honest: updating any ERP system is not as easy as 1-2-3 but we would like to introduce to you as our QBS partner to the process that comes as close to that as possible.

Dynamics Upgrade Service takes care of the upgrade of your customer’s current solution to a new NAV version.

The Dynamics Upgrade Service allows QBS partners to make more money with upgrading old legacy Navision installations (including Add-ons and Reports), release senior employees’ time, create customer end user satisfaction and most importantly, protect your current install base!

We would like to introduce you to a unique approach to upgrade your current NAV environment. We can offer you a fixed-price upgrade quote, including upgrade subscription and a state-of-the-art transformation and creation tool for reports. It even includes upgrading of all your current reports – which sometimes is only included as an afterthought in many upgrade projects. We offer you the full upgrade package, end-to-end.

In this webinar we will introduce to you this unique approach to upgrade your customers current NAV environment  – as well as show you the to-customer campaign materials developed by QBS – free for you to use as a QBS partner.

This is a session you definitely don’t want to miss!

 

 

What’s new NAV 2018 webinar

/in , /by

This new version will contain a new set of functions and features that will be highlighted in this session, as understanding these new possibilities is crucial for your product and / or marketing plans.

This session will be presented by Sven Noomen (PTS at QBS group) and John Speulman (PTS at Microsoft).

The following topics will be addressed.

  • What’s new in the application
  • What’s new from an Office integration perspective
  • What’s new for accountants
  • What’s new in our platform / modern development tools

At the end of the session there will be time for a Q&A 

Want to be the first to be informed about NAV 2018?

Update on Dynamics 365 “Tenerife”

/in /by

This series of webinars is intended to share the latest information on Dynamics 365. Both from a technical, functional and business perspective. Besides sharing information, we will also update on the services portfolio from QBS group to assist on the road to Dynamics 365.

Since “Inspire” is still a few months away, don’t miss this opportunity to stay on track with Dynamics 365 and sign up here.

When signing up you will be notified when the next webinar takes place (see dates on this page). Please note, that webinars are not identical, we will build upon along the way with knowledge on D365 as it becomes available from Microsoft.

Dates 2018

  • Thursday 27th of May | 16:00 – 16:30 CEST
  • Thursday 28th of June | 16:00 – 16:30 CEST

Update webinar on Microsoft Dynamics 365 Customer Engagement and PowerApps

/in , , , /by

Get the latest and greatest on the Microsoft Dynamics 365 Customer Engagement and PowerApps products.

This time focus is on:

Different options in connecting Dynamics 365 Customer Engagement to Business Central using Flow

Connecting Dynamics 365 Business Central or NAV 2018 is easy  using out of the box integration tools which comes with NAV 218 and Business Central – including basic replication of entities.

But – in most cases this is not what the customer needs. We see all kinds of scenarios  where customer demands differ significantly from that ‘standard’ integration scenario. We can have multiple Business Central databases that need to sync with one single Customer Engagement instance to split invoicing for example. Or having stock and pricing changes replicated only on specific dates.

Basically, we’ll need to have flexibility in how to create and manage these (and other) scenarios.

The nice thing is: you can!

In this session, we’ll present several options to set this up using Flow.

Hope to see you there!

NAV Update Webinar

/in /by

This webinar will address issues, updates and new developments involving Microsoft Dynamics NAV with a major impact on your NAV development.

Want to be the first to be informed about the latest NAV Update webinar? Register now.

Watch here the NAV Update of 17 November 2016

In the November ‘NAV Update’ we will be focusing on changes related to NAV 2017. These subjects will be covered

  • NAV Licensing for 2017
  • Help content availability
  • System Requirements for Clients
  • Demo: Short tour of What’s New
  • Demo: How to set up the Outlook Add-in

QBS Talks

/in /by

C’est quoi “QBS Talks” et pourquoi vous y serait intéressé?

“Les partenaires du QBS group sont les partenaires Microsoft les meilleurs informés!” c’est un mantra chez groupe QBS. Pourtant, nous voulons faire plus que tenir nos partenaires informés – nous voulons inspirer – et parfois même provoquer….

Nous croyons en le pouvoir de partager les idées neuves et inspirantes, des expériences ou tout simplement de la matière à réflexion sur les nouveaux sujets d’intérêt communs – ainsi, croyons-nous, nous aurons tous encore plus de succès.

Au sein du programme “QBS Talks” nous introduisons des conférenciers divers- que ce soit du QBS group, des partenaires Microsoft ou des industries externes.

“QBS Talks” est un plateforme […] où s’opère un échange d’idées sur des sujets divers – techniques ainsi que commerciaux. Le seul dénominateur commun en étant qu’elles soient pertinentes pour le revendeur des solutions Microsoft Dynamics – notre auditoire ciblé – et ceux que nous sommes appelés à servir.