Dynamics 365 CRM Webcast

Get the latest insights from Microsoft Dynamics 365 CRM

This series of Dynamics 365 CRM webcasts is intended to share the latest information on Microsoft Dynamics 365 CRM, both from a technical, functional and business perspective.

We hope you find it helpful and visit often.

When signing up you will be notified when the next webinar takes place. Please note, that these webcasts are not identical, we will build upon along the way with knowledge as it becomes available from Microsoft, from ou ISV’s and of course from out our side.

Planning

 

 

Date

Time

Subject

11 May 2020 16:00 – 16:45 CEST Business Application Summit update Watch recording
5 June 2020 15:00 – 15:45 CEST Dynamics 365 CE Licensing
Watch recording
24 June 2020 16:00 – 16:45 CEST Introducing Dynamics 365 Customer and Field Service
Watch recording
4 September 2020 15:00 – 15:45 CEST Dynamics 365 Customer Service
1. Customer Service Hub, Case Management and Queues
2. Managing Knowledgebase and use articles in Case Management
3. Updated Automatic Case creation in the Unified Interface (with Power Automate)
4. Updated SLAs in the Unified Interface (with Power Automate)
Watch recording
16 October 2020 15:00 – 15:45 CET Dynamics 365 Wave 2 Update
Watch recording
6 November 2020 15:00 – 15:45 CET Dynamics 365 Customer Voice
Watch recording

 

Dynamics 365 Update Webcast

Get the latest insights from Dynamics 365 and get inspired by QBS Group.

This series of webcasts is intended to share the latest information on Microsoft Dynamics 365, Power Platform, CRM and related ISV solutions, both from a technical, functional and business perspective. Along the year we will keep you informed about the latest news from Microsoft biggest events like Microsoft Inspire, Directions ASIA, North America and EMEA.

Besides sharing information, we will also update you on the services portfolio from QBS Group.
After each presentation, there is room for questions and discussion.

We hope you find it helpful and visit often.

When signing up you will be notified when the next webinar takes place. Please note, that these webcasts are not identical, we will build upon along the way with knowledge as it becomes available from Microsoft, from our ISV’s and of course from out our side.

Target audience

Business owners and Technical people

Planning

Date

Time

28 January 2021 13:00 – 14:00 CET
25 February 2021 13:00 – 14:00 CET
25 March 2021 13:00 – 14:00 CET
22 April 2021 13:00 – 14:00 CEST
27 May 2021 13:00 – 14:00 CEST
24 June 2020 13:00 – 14:00 CEST
30 September 2021 13:00 – 14:00 CEST
28 October 2021 13:00 – 14:00 CET
25 November 2021 13:00 – 14:00 CET

Microsoft Power Platform

Course name:    Microsoft Power Platform

Date:                    3-4 December, 9:00-17:00

Location:            Warszawa, Szawa Conference, ul. Jutrzenki 137

Language:           English

Target group: consultants, solution architects, developers

 

Agenda:

Day 1

 

  1. Introduction to Microsoft Platform
    1. What is the Microsoft Platform?
    2. How is Azure used
    3. Dynamics 365 in relation to the Microsoft Platform
  2. What is the Power Platform?
    1. What is the Business Application Platform
    2. What is the Power Platform
    3. Dynamics 365 in relation to the Business Application and Power Platforms
  3. Creating and using enterprise grade apps with PowerApps
    1. Introduction to the Canvas Apps designer
    2. Setting up an app
    3. Adding controls to your app
    4. Adding Data Sources to your app
    5. Version management
    6. Changing Control properties
    7. Forms and Cards
    8. Galleries and tables
    9. Introduction into PowerApps Formulas
  4. Model your business applications in the Common Data Service for Apps
    1. Purpose of the Common Data Service for Apps
    2. Standard model and entities
    3. Extending the standard model and entities
    4. Creating your own model and entities
    5. Dynamics 365 in relation to the Common Data Service for Apps
    6. Differences in license between PowerApps and Dynamics 365 apps
    7. Solution Management
    8. Designing for model-driven apps and Dynamics 365 apps
  5. Automate your business process with Microsoft Flow
    1. Different types of Flows
    2. Creating Flows
    3. Connectors available for Dynamics 365
    4. Flowing data between steps
    5. Using Flow Expressions
    6. Data conversion, handling arrays, objects and optional/null values
    7. Conditions, transforming arrays, filtering
    8. Variables
    9. Action Settings
    10. Loops and parallel execution
    11. Best Practices for Flow Authoring
    12. Using and creating Custom Connectors

 

 

Day 2

 

  1. Analyze your business data and gain insights with Power BI and Artificial Intelligence models
    1. Preview of PowerApps AI Builder
    2. Power BI and licensing
    3. Power BI in relation to the Power Platform
    4. Power BI in relation to Dynamics 365
    5. Introduction to Power BI desktop
    6. Connecting Power BI to the Common Data Service for Apps
    7. Creating visualizations in Power BI desktop
    8. Using Power Query to load and transform data
    9. Introduction to the Common Data Service for Analytics
    10. Using Data Flows to load data into the Common Data Service for Analytics
    11. Applying AI Insights (Auto ML) in Data Flows
    12. Using the Key Influences AI visualization
  2. Hands-on with the Power Platform, building an app
  3. Hands-on with the Power Platform, automating with Microsoft Flow
  4. Hands-on with the Power Platform, creating analysis, reports and AI models

Ready to Power workshop – Poland

2 day workshop: 25 + 26 September 2019

In this workshop, you will learn how to create custom business applications without writing code by leveraging Microsoft’s Business Application Platform technologies – PowerApps, Microsoft Flow and CDS for Applications.

You will learn how to build custom apps that run on mobile devices and share them inside your organization securely.

This workshop covers basics of PowerApps, the common data service and Microsoft Flow with specific use cases and lab exercises.

Participants will get hands-on experience working with PowerApps, the common data service and Microsoft Flow, and will also build a sample application.

power platform

Target audience (and prerequisites)

Technical consultants, developers, architects

Learning goals

In this classroom workshop you will get a clear insight in the Power Platform elements;
– PowerApps
– CDS
– Flow
You will learn how to blend them together and form a unified solution for their customers.

PowerApps
How to build a Canvas & Model Driven App

Common Data Service for Apps
What is CDS
How to create an environment
Create entities and store data
Set relationships

Flow
What is Flow
How to create a Flow
Connect Flow to data sources

 

Workshop agenda:

Day 1
-Welcome
Introductions
-Power Platform presentation
What is PowerApps Model Driven apps
What is Common Data Service
-Demonstration
Live demo of the Model Driven app and CDS. You will learn about the possibilities, the limitations and how to  get started.
-Hands-on Exercise
A problem will be presented, you will create a solution with the Microsoft Power platform.

Day 2
-Welcome
Recap of day 1 and intro for day 2
-Power Platform presentation
What is PowerApps Canvas apps
What is Flow
-Demonstration
Live demonstration of Canvas app and Flow. You will learn about the possibilities, limitations and how to connect these elements to the Model Driven app and CDS.
– Hands-on Exercise
To complete the app build on day 1, the solution will be extended with a Canvas App and Flow.

The New Era of Upgrades to Dynamics 365 Finance&Operations: introducing end to end process

Save Your Seat Now for this FREE webinar to gain expert answers to the questions above along with lessons learned and our recommended end-to-end approach for Dynamics 365 Finance & Operations upgrades.

  • How and why the upgrade process has changed?
  • What is the new way to manage it?
  • How can you, as a Microsoft Partner, overcome new upgrade challenges?

Create more leads and win more deals through customer education

These days, IT innovation develops faster than ever before in history. While that opens great opportunities for organisations all over the world, it also creates a lot of stress since failure is not a realistic option (anymore).

Here are some of the dilemma’s for your prospects and customers:

  • We know we must modernise our business processes to stay relevant. But how to change the organisation? And what is the best timing?
  • How can we measure the expected continuity of the vendors on our shortlist?
  • How can we motivate our team members to put full energy into the project?
  • Should we migrate to the cloud now or is it better to wait?
  • We want our staff to be more agile in their thinking and their ability to change. But how do we get there? And what is the exemplary behavior needed from the management?
  • How can we avoid that Digital Transformation turns into ‘just another IT project’ with even more complexity?
  • How can modern IT tools support us in putting our customers first?

Where are your customers today?

In order to keep up with the competition, your projects must be successful in the first attempt. With a short Time-to-Value. Unfortunately, most of your existing and future SMB customers don’t have the knowledge, the persuasion nor the power to take the best decisions. Most of them select and implement for the first or second time in their lives. As a result, that creates big uncertainty. So it’s no wonder that ‘No Decision’ has developed into everybody’s biggest competitor these days!

Customer education

Modern and innovative Microsoft Dynamics partners focus on educating their customers and help them prepare for Successful Projects. Rather than pushing their solutions. This attitude not only helps them to create more leads and win more deals. It also secures the right support from their customers’ top-management when implementing these solutions.

About this webinar

In this free, 40 minutes webinar, Guus Krabbenborg will share his observations and the results he has achieved by his extensive customer education activities. He will inspire you regarding the best way to approach customers and prospects. Next to that, he will also position three different education formats. And shares the options he sees for your company to start delivering one or more of these formats yourself shortly. Guus has been delivering ERP and CRM Masterclasses to potential buyers ever since 2005.

This is a webinar that you definitely don’t want to miss!

Microsoft Dynamics 365 CE – update on price changes

Microsoft is introducing new database storage pricing plans for PowerApps, Dynamics 365 Customer Engagement which will come into effect on 1 April, 2019

As your trusted advisor on Dynamics we offer you a short webinar where we will be going through these changes and offer you some advise on how you should tackle.

Online QBShare – EM Countries

Communication is key! At QBS group we want to make sure that we have the best informed Dynamics partners in the world.

We cordially invite you to our QBShare on Monday 19th of November. We have an exciting agenda. Take a look at what you have planned:

Agenda

Intro and welcome
Highlights Directions EMEA 2018
Business Central in EM countries
QBS group activities in EM Countries
Q&A

 

QBShare Online

Communication is key! At QBS group we want to make sure that we have the best informed Dynamics partners in the world.

We cordially invite you to our QBShare on Tuesday 24th of April.  We have an exciting agenda. Take a look at what you have planned:

Agenda

General Update Nelson Tavares da Silva
Microsoft Business Central:
– Impact for countries in the first wave (tips and tricks)
– Impact for countries not mentioned in any wave (tips and tricks)
Sven Noomen
READY to GO program a new service for the QBS partners Sven Noomen
Q&A Sven Noomen

 

Update on Dynamics 365 Business Central

This series of webinars is intended to share the latest information on Dynamics 365 Business Central. Both from a technical, functional and business perspective. Besides sharing information, we will also update on the services portfolio from QBS group to assist on the road to Dynamics 365.

Don’t miss this opportunity to stay on track with Dynamics 365 Business Central and sign up here.

When Signing up you will be notified when the next webinar takes place (see dates on this page). Please note, that webinars are not identical, we will build upon along the way with knowledge on Dynamics 365 as it becomes available from Microsoft.

Date

Time

Recording

7 February 2019 Watch here
14 March 2019 Watch here
11 April 2019 Watch here
9 May 2019 Watch here
13 June 2019 Watch here
27 August 2019 Watch here
14 October 2019 Watch here
18 November 2019 Watch here
12 December 2019 Watch here

 

The impact of the higher update frequency on customer satisfaction (and your own business!)

Microsoft is moving all her business solutions into the cloud. One of the impacts is a much higher update frequency. As we speak, this frequency is changing from every two years to every year to every half year and even every quarter. Have you already figured out what the impact is on aspects like your knowledge levels, your support liabilities and the quality of your support?

In this edition of QBS Talks we’ll discuss the impact of this new update frequency on the long-term satisfaction of your SaaS customers. And on various other aspects of your business. After this session, you’ll walk away with a good understanding of the impact of frequent SaaS updates and a series of ideas to turn this into smart strategies.

Hot news from the eXtreme365 EMEA event

The most important Microsoft Dynamics partner event in the CRM domain is called eXtreme365. The EMEA edition will be delivered this year in Dubrovnik, Croatia from March 19th till 21st. Microsoft Dynamics partners can expect announcements, updates and new strategies around Dynamics 365.

Like every year, QBS group is attending eXtreme365 with a team of people. And for sure we will write another edition of our famous series of Business Reports for Dynamics partners.

But before doing that we want to inform you at first hand via QBS Talks about all this news just a few days after the event. You definitely don’t want to miss this webinar!

How to effectively present your winning proposal

Too often, proposals for new Microsoft Dynamics solutions are purely measured on price. And this increases the chance of discounts and the postponement of the decision. One of the main reasons for this is the way most sales people present their proposals.

In this edition of QBS Talks you’ll learn how to present your proposal in a more effective way. One that moves your prospect’s focus away from price towards quality and business value. We will discuss the main characteristics of the decision-making process and the role that buying emotions play. After this session you’ll walk away with a good understanding of how to win more deals by effectively presenting your proposal.

Why should I care about IoT as an Microsoft D365/NAV partner?

Adoption of Internet of Things solutions across industries continues to accelerate, and Microsoft is leading on innovation to power these solutions.

Please join us in this hosted Microsoft webinar by Tony Krijnen around IoT and which business opportunities this might bring you as an NAV partner today. During this webinar you will get some insights on how easy it is to build and set up Internet of Things (IoT) solutions with Microsoft Azure. You will learn and see some vertical business IoT examples and which commercial opportunities this might bring you for your existing customers or future customers.

 

Agenda

  • Introduction IoT
  • Vertical IoT business examples
  • Live demo; building an IoT solution in Azure
  • Call to action
  • Q&A

The CSP Direct model is like an iceberg | Webinar

At QBS group we believe that our partners deserve the best. The best support, the best software and the best stories. A couple of months ago we have asked one of our UK partners, Creative Business Systems, to share their thoughts and experiences with you on their journey to the cloud. We asked Amit Wason if he could share his experience with you on the matter of a direct or indirect approach. We wrote a blog about his experience.

CSP inDirect

On the 19th of February Nelson Tavares da Silva will be the host of our webinar explaining what it all means when you are considering to collaborate with an Indirect Cloud Solution Provider for your Microsoft cloud offering. Amit Wason from Creative Business Systems will share during the webinar his findings with you becoming an Indirect CSP.

A smart choice, because selecting an Indirect CSP means that you can start reselling Dynamics 365 and Office 365 directly without big investments upfront. On top of that, selecting QBS group as your Microsoft Indirect CSP is the perfect match!

If you’re deciding to become a CSP partner, this is a session you don’t want to miss!

 

Creating the winning quotation

Your quotation is the first legal document in any sales cycle – both in a traditional face-to-face sales as in an online sale process.

On the one hand, your quotation is the commercial document that needs to support your proposition and motivates your prospects to take a positive decision. On the other hand, the document needs to limit your financial and legal risks. So how good is your standard quotation today? Our observation is that the clear majority is far from perfect. Often written ‘inside-out’, mainly focused on the partner interests and incomplete where the tasks and responsibilities of the customer are concerned.

In this edition of QBS Talks you’ll learn how to create an attractive and solid standard quotation, that will help you to win more deals and to deliver better projects. After this session, you’ll walk away with a good understanding of the topics you need to address in your quotation. And what can happen if you’re quotation is incomplete. To make things a bit easier for you, we will also introduce a framework that you can use to re-design your current standard quotation, if you want to.

If you’re active in sales or marketing, this is a session you don’t want to miss!

Has your customers ERP gone sour?

When was the last time your customer updated their PC or telephone with the latest update?

Last night? Last week? Last month? But probably not much longer back. And what about their ERP system? Two years ago? Three years? It is more likely that they are running a NAV version that is five years old or more, just like 70% of the companies using NAV.

Each year Microsoft releases a new version of Microsoft Dynamics NAV with new powerful features, so each year your customers Microsoft Dynamics NAV solution becomes outdated. But how can they stay up-to-date with this hectic schedule without spending too much time scoping, budgeting, approving, and planning the process?

To be quite honest: updating any ERP system is not as easy as 1-2-3 but we would like to introduce to you as our QBS partner to the process that comes as close to that as possible.

Dynamics Upgrade Service takes care of the upgrade of your customer’s current solution to a new NAV version.


The Dynamics Upgrade Service allows QBS partners to make more money with upgrading old legacy Navision installations (including Add-ons and Reports), release senior employees’ time, create customer end user satisfaction and most importantly, protect your current install base!

We would like to introduce you to a unique approach to upgrade your current NAV environment. We can offer you a fixed-price upgrade quote, including upgrade subscription and a state-of-the-art transformation and creation tool for reports. It even includes upgrading of all your current reports – which sometimes is only included as an afterthought in many upgrade projects. We offer you the full upgrade package, end-to-end.

In this webinar we will introduce to you this unique approach to upgrade your customers current NAV environment  – this is a session you definitely don’t want to miss!

Upgrade campaign with 1ClickFactory and ForNav

This webinar is to give you insights into:

  • Why are upgrades important? For you – and your customers
  • How to tell your customers about upgrades – ready to use campaign materials
  • Process for QBS Upgrade Service

When was the last time your customer updated their PC or telephone with the latest update?

Last night? Last week? Last month? But probably not much longer back. And what about their ERP system? Two years ago? Three years? It is more likely that they are running a NAV version that is five years old or more, just like 70% of the companies using NAV.

Microsoft continuously releases a new version of Microsoft Dynamics NAV with new powerful features, so your customers Microsoft Dynamics NAV implementation becomes outdated – slowly, but steadily. But how can they stay up-to-date with this hectic schedule without spending too much time scoping, budgeting, approving, and planning the process?

To be quite honest: updating any ERP system is not as easy as 1-2-3 but we would like to introduce to you as our QBS partner to the process that comes as close to that as possible.

Dynamics Upgrade Service takes care of the upgrade of your customer’s current solution to a new NAV version.

The Dynamics Upgrade Service allows QBS partners to make more money with upgrading old legacy Navision installations (including Add-ons and Reports), release senior employees’ time, create customer end user satisfaction and most importantly, protect your current install base!

We would like to introduce you to a unique approach to upgrade your current NAV environment. We can offer you a fixed-price upgrade quote, including upgrade subscription and a state-of-the-art transformation and creation tool for reports. It even includes upgrading of all your current reports – which sometimes is only included as an afterthought in many upgrade projects. We offer you the full upgrade package, end-to-end.

In this webinar we will introduce to you this unique approach to upgrade your customers current NAV environment  – as well as show you the to-customer campaign materials developed by QBS – free for you to use as a QBS partner.

This is a session you definitely don’t want to miss!

 

 

What’s new NAV 2018 webinar

This new version will contain a new set of functions and features that will be highlighted in this session, as understanding these new possibilities is crucial for your product and / or marketing plans.

This session will be presented by Sven Noomen (PTS at QBS group) and John Speulman (PTS at Microsoft).

The following topics will be addressed.

  • What’s new in the application
  • What’s new from an Office integration perspective
  • What’s new for accountants
  • What’s new in our platform / modern development tools

At the end of the session there will be time for a Q&A 

Want to be the first to be informed about NAV 2018?

Update on Dynamics 365 “Tenerife”

This series of webinars is intended to share the latest information on Dynamics 365. Both from a technical, functional and business perspective. Besides sharing information, we will also update on the services portfolio from QBS group to assist on the road to Dynamics 365.

Since “Inspire” is still a few months away, don’t miss this opportunity to stay on track with Dynamics 365 and sign up here.

When signing up you will be notified when the next webinar takes place (see dates on this page). Please note, that webinars are not identical, we will build upon along the way with knowledge on D365 as it becomes available from Microsoft.

Dates 2018

  • Thursday 27th of May | 16:00 – 16:30 CEST
  • Thursday 28th of June | 16:00 – 16:30 CEST