Herke ICT Group is a Dutch reseller of Microsoft Dynamics NAV and CRM. They are situated in the city of Alkmaar, The Netherlands and hold 50 employees. Besides being a reseller they have also developed their own solution for the construction business called BouwVision. They are not only a Microsoft Dynamics partner of Microsoft, but also an Office 365 partner. And they are a partner of Hewlett Packard for hardware.
“Before we joined we did have some doubts”, recalls Karin Buzing, when she talks about the decision of joining QBS group. She is a sales and marketing manager at Herke ICT Group and responsible for maintaining contact with QBS group. “It’s because we were afraid of losing the contacts we had at Microsoft. These contacts were good, because we are a large Microsoft partner since we also resell Office 365. But as far as NAV was concerned we weren’t big enough for becoming a managed partner of Microsoft. This means you have your own contact for support and questions.”
Becoming a QBS partner
It took a while until June 2015 before the organisation did decide to join. Karin Buzing: “It was quite a lengthy process. We first visited a couple of QBShare events and also made some financial considerations. What won us over, were the QBS services. QBSelect, the training courses, we could see the value in those. We were also drawn to the feeling of community. By joining QBS group we were part of the NAV community again and as far as we were concerned we had lost that feeling in recent years. For us, that played an important role in the decision to join QBS group eventually.”
The feeling of community and the contacts Herke ICT Group has with other partners really pay off. Karin Buzing: “We already knew some other QBS group partners, but since we have joined ourselves the cooperation has intensified. We exchange leads with other partners. If we receive a lead which we can’t do much with, for example if it’s for a particular vertical, we pass it on to another partner who can. The same happens the other way around. ”
Karin enrolled in the Cloud SureStep training which is offered by QBS group: “We have already come a long way with ‘the cloud’, we offer Office 365 products through the cloud and we are going to do the same with our BouwVision solution. Therefore the content of this training course was not entirely new to me, but it did confirm to me we are on the right track and it has provided me with some new insights which have accelerated the process.”
Karin describes the contacts she has with QBS group as ‘pleasant’. Karin: “Once a month we have a meeting with our Partner Account Manager at QBS group. With her we discuss our business and business plan. The conversations we have with her are not just about the number of licenses we are planning to sell, she really helps us. It’s just great to have someone you can call, who calls you back and who sorts things out for you.”