| CSP | Basic | Standard | Premium | |
|---|---|---|---|---|
| € 100,- per month | € 250,- per month | € 500,- per month | € 1.000,- per month | |
 | Ideal for …partners with interest in Dynamics 365 SAAS. | Ideal for …partners working with Dynamics 365 on premise. | Ideal for …partners who want proactive support. | Ideal for …partners who want strategic alignment. |
| Order handling | v | v | v | v |
| Partner service desk | CSP only | v | v | v |
| Partner portal | v | v | v | v |
| Webinars and business reports | v | v | v | v |
| Partner Success Manager | v | v | ||
| Remote sales support
Remote sales support is focussing on the sales process and licensing consultation, excluding in-depth product support.
| v | v | ||
| Opportunity support
Opportunity support is including opportunity coaching, deal shaping and closing for the whole sales cycle for strategic Sales Qualifieds Leads and joint pipeline management. On-site only when mutally agreed.
| v | |||
| Dedicated operations contact person
Dedicated operations contact person is available for escalations of tickets where you as partner wants to contact the operations manager directly to discuss the best way to solve an issue.
| v | |||
| Business sparring partner
Business sparring partner is support from an experienced senior manager where QBS helps partners to drive their business into the right direction. Coaching topics are: the partner’s business goal and the way to get there; checks progress and improvement on the goals and the route in quarterly reviews. This service is delivered by the PAM or region lead in local language and can be supported remotely by a centralised English speaking resource.
| v | |||
| PTS & marketing support (per year)
PTS support can be used for creating a solution roadmap, discussing strategic developments from Microsoft and other market trends, and also for sparring on strategic product items during the year.
Marketing support can be used for creating a strategic or online marketing plan and reviewing the execution. This service will be delivered remotely by a centralised English speaking resource unless otherwise agreed. | 8 hours | |||
| QBS Academy e-learning (number of users) | 1 | 2 | 4 | 8 |
| 1 year admittance to local QBShare events
QBShare is all about sharing information and ideas. It increases the interaction and synergy between partners and their business networks.
| 1 person | 1 person | 2 persons | 3 persons |
| Co-op (per year)
Co-op funds are funds that will be added to a partner’s balance every month their SLA is active. Partners with on premise NAV/AX/CRM revenue can earn extra co-op based on their on premise purchase license revenue, provided that the QBS invoices are paid in time. Co-op funds can only be used to buy QBS packaged services.
| € 1.200,- | € 1.200,- | ||
| ERP | ERP | ERP | ERP | |
| Presales assistance | v | v | v | v |
| Microsoft product support incidents (per year) A Microsoft product support incident can be used to submit technical product support questions and issues related to Dynamics on premise products directly to Microsoft support. Each entered incident will be deducted from the balance of incidents. Every incident more than the included balance will be charged against the price in the price list. Bugs will not be deducted from the balance.
| 5 | 7 | 7 | |
| Training vouchers (per year) | 2 | 4 | 4 | |
| Extra co-op
Co-op funds are funds that will be added to a partner’s balance every month their SLA is active. Partners with on premise NAV/AX/CRM revenue can earn extra co-op based on their on premise purchase license revenue, provided that the QBS invoices are paid in time. Co-op funds can only be used to buy QBS packaged services.
| 1% | 3% | 5% | |
| CRM | CRM | CRM | CRM | |
| CRM Service Desk | v | v | v | |
| Cloud Partner Panel + JumpStart 365 (Number of customers) | 10 | 20 | 20 | |
| Support incidents (per year) | 10 | 10 | 10 | |
