CRM Expert Support Package
CRM
Description
Keep the speed in your Dynamics 365 Customer Engagement projects
Who will benefit from this program
- Partners that have started offering Dynamics Customer Engagement
- Partners that have just finished their first Dynamics 365 for Sales Acceleration Program or their first Ready to Start for D365 CRM program
- Partners that feel more secure with experienced expert support
Requirements for success
These are some of the requirements and attention points that need to be taken care of to reach partners’ success. In their CRM projects they need:
Presales support
- to convince their customers
- to shape the offer
- to demonstrate the product and their specific services
- to position the functionality
- to help with deal-making
Implementation support
- during customer deployments
- to automate high-quality deployments
Management support
- to know the licenses and version to advice on updates
- to fall back on experts to help fix issues
What is the program
To help partners succeed in their CRM projects, QBS group has composed a program consisting of:
- Presales, sales, implementation and management support by the best Dynamics Customer Engagement experts
- 20 support tickets: max. 2 hours per ticket, an average of 30 min per ticket
- Tickets can be entered 24×7 via portal or email
- Ticket handling is during CEST office hours
- Response time is 95% within 2 hours
- Best-practices workshop “How best to deploy and manage Dynamics Customer Engagement installation”
- Tooling to deploy and manage your customers’ implementations
Benefits for QBS partners
- Save time and money on CRM deployment operations
- Avoid churn because you foresee adoption challenges
- Free your resources for business topics and process change instead of operational concerns
- Increase customer loyalty by shortening time to value and /or market
- Create scale and rely on experienced CRM development specialists
Details
Reviews
How can I help you?
Arjen Jansen
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