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Partner services

Keep the speed in your Dynamics 365 Customer Engagement projects

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CRM Expert Support Package

You are here: Home » CRM Expert Support Package

CRM

Description

Keep the speed in your Dynamics 365 Customer Engagement projects

Who will benefit from this program

  • Partners that have started offering Dynamics Customer Engagement
  • Partners that have just finished their first Dynamics 365 for Sales Acceleration Program or their first Ready to Start for D365 CRM program
  • Partners that feel more secure with experienced expert support

Requirements for success

These are some of the requirements and attention points that need to be taken care of to reach partners’ success. In their CRM projects they need:

Presales support

  • to convince their customers
  • to shape the offer
  • to demonstrate the product and their specific services
  • to position the functionality
  • to help with deal-making

Implementation support

  • during customer deployments
  • to automate high-quality deployments

Management support

  • to know the licenses and version to advice on updates
  • to fall back on experts to help fix issues

What is the program

To help partners succeed in their CRM projects, QBS group has composed a program consisting of:

  • Presales, sales, implementation and management support by the best Dynamics Customer Engagement experts
  • 20 support tickets: max. 2 hours per ticket, an average of 30 min per ticket
  • Tickets can be entered 24×7 via portal or email
  • Ticket handling is during CEST office hours
  • Response time is 95% within 2 hours
  • Best-practices workshop “How best to deploy and manage Dynamics Customer Engagement installation”
  • Tooling to deploy and manage your customers’ implementations

Benefits for QBS partners

  • Save time and money on CRM deployment operations
  • Avoid churn because you foresee adoption challenges
  • Free your resources for business topics and process change instead of operational concerns
  • Increase customer loyalty by shortening time to value and /or market
  • Create scale and rely on experienced CRM development specialists
Details
Reviews
How can I help you?

Arjen Jansen

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What people say about QBS Group

  • Ferry Schrijnewerkers

    Owner en Co-founder at MKB365

    Since the start of our company 4 months ago, we have already completed 12 Dynamics 365 for Sales implementations.

    Read the reference case
  • Joaquim Antón Gimeno

    GRUPO CHOICE

    "Our relationship with QBS group allows us to improve our marketing strategy."

    Read the reference case
  • Sofkia

    "Our alliance with QBS group has been very important in the development of our business strategy."

    Read the reference case
  • VS Sistemas

    "QBS group helps us build our road to success."

    Read the reference case
  • Berith Skov - C2IT Business Solutions

    “We are very satisfied with the services provided by and through QBS group."

    Read the reference case
  • Herke ICT Group- Karing Buzing

    We are once again part of a NAV community.

    Read the reference case
  • Owe Loonstra - Verito

    Manager Sales & Marketing

    The fact that we belong to a larger organisation gives our customers security.

    Read the reference case
  • Adfocom - Jeroen Kersten

    Partner Care saved us a lot of time.

    Read the reference case
  • NavAzure - Michael Francois Knudsen

    “It is important to me, that I through QBS become part of a greater network, where partners can share experience"

    Read the reference case
  • Blisss - Dirko Wijers

    Without the help from QBS group we wouldn’t have succeeded.

    Read the reference case

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