CRM Expert Support Package
Keep the speed in your Dynamics 365 Customer Engagement projects
Who will benefit from this program
- Partners that have started offering Dynamics Customer Engagement
- Partners that have just finished their first Dynamics 365 for Sales Acceleration Program or their first Ready to Start for D365 CRM program
- Partners that feel more secure with experienced expert support
Requirements for success
These are some of the requirements and attention points that need to be taken care of to reach partners’ success. In their CRM projects they need:
- to convince their customers
- to shape the offer
- to demonstrate the product and their specific services
- to position the functionality
- to help with deal-making
- during customer deployments
- to automate high-quality deployments
- to know the licenses and version to advice on updates
- to fall back on experts to help fix issues
What is the program
To help partners succeed in their CRM projects, QBS group has composed a program consisting of:
- Presales, sales, implementation and management support by the best Dynamics Customer Engagement experts
- 20 support tickets: max. 2 hours per ticket, an average of 30 min per ticket
- Tickets can be entered 24×7 via portal or email
- Ticket handling is during CEST office hours
- Response time is 95% within 2 hours
- Best-practices workshop “How best to deploy and manage Dynamics Customer Engagement installation”
- Tooling to deploy and manage your customers’ implementations
Benefits for QBS partners
- Save time and money on CRM deployment operations
- Avoid churn because you foresee adoption challenges
- Free your resources for business topics and process change instead of operational concerns
- Increase customer loyalty by shortening time to value and /or market
- Create scale and rely on experienced CRM development specialists
What people say about QBS Group
- Ferry Schrijnewerkers
Owner en Co-founder at MKB365
Since the start of our company 4 months ago, we have already completed 12 Dynamics 365 for Sales implementations.
- Joaquim Antón Gimeno
"Our relationship with QBS group allows us to improve our marketing strategy."
"Our alliance with QBS group has been very important in the development of our business strategy."
- VS Sistemas
"QBS group helps us build our road to success."
- Berith Skov - C2IT Business Solutions
“We are very satisfied with the services provided by and through QBS group."
- Herke ICT Group- Karing Buzing
We are once again part of a NAV community.
- Owe Loonstra - Verito
Manager Sales & Marketing
The fact that we belong to a larger organisation gives our customers security.
- Adfocom - Jeroen Kersten
Partner Care saved us a lot of time.
- NavAzure - Michael Francois Knudsen
“It is important to me, that I through QBS become part of a greater network, where partners can share experience"
- Blisss - Dirko Wijers
Without the help from QBS group we wouldn’t have succeeded.