Blog written by:
Arjen Jansen
Time to read: n.v.t.
26 March 2019
Daily reports from eXtreme 2019, Amsterdam
Customer Engagement
Dynamics 365
Power Platform
Strategic
Tech
Our Dynamics Expert Arjen Jansen is providing daily reports from the eXtreme event.
Daily Blog – March 25, 2019
This year, eXtreme356 is being held in Amsterdam in the RAI Conference center. Our expectations as we arrive is to get relevant news on product development, market perspective, Microsoft’s partner strategy and off course to do some good networking.
Conference opening
The conference was opened by Christy Spokely, Vice President – Partner Strategy at Dynamic Communities. A lot has happened since last Extreme365 Conference in Dubrovnik, 2018. The biggest change being the news that the eXtreme organization and Dynamic Communities have joined forces. In this session Christy shared what extra value lies in this cooperation for partners and customers. In short, a lot of extra value in learning resources and networking opportunities. It was also announced that to strengthen the Dynamics Communities activities in Europe a new GM Europehas been appointed: Luc van de Velde.
Break-out sessions
On the session content: a lot of news with a prominent speaker line-up! You’ll find the entire schedule here: http://bit.ly/Extremeschedule
My highlights of the day:
The Power Platform
PowerApps, Flow and Power BI, the combination also known as Power Platform is here to stay. The main message is that with the Power Platform you’re able to create enterprise grade applications, integration and data analysis with a minimum or even without coding effort.
Microsoft Customer Engagement Field Service Management
We got some insights into the roadmap. The current release comes packed with features such as:
- Push notications
- 3D Models in the mobile app
- Geofencing + background location
- Remote assist
- Multi-resources requirements and scheduling
- Resource Scheduling Optimization (RSO)
- IoT central SaaS offering, Flow templates and commands
- SLAs & entitlements
With the upcoming spring wave (April release) will build forward on this, around IoT, Scheduling Optimization and insights.
Certification changes
A lot will change with the new role-base Certifications: http://bit.ly/newmscert
The new exams are in Beta now, and 3 new versions are coming up end this month.
Daily Blog – March 26, 2019
My highlights for today:
“Customer Engagement versus PowerApps: when to choose what?”
This eXtreme, I had the honor to present this break-out session. The main issue is the somewhat confusing product line-up around Microsofts business application portfolio around Common Data Service for Apps, Customer Engagement and Power Platform. When do we use which platform? For this, we combined licensing and product knowledge to discover which choice (or even better, combination of choices) works best. Got some positive feedback on the decision matrix:
Jason Gumpert, MSDynamicsWorld, did a nice blog on the technology shift as well: http://bit.ly/ttwheel
PS – going to replicate this session in a QBS Talk on May 20th – stay tuned on Yammer.
How to tame Virtual Entities
Virtual entities have been introduced fairly recent – a little longer that 1 year ago – in Customer Engagement. With this you can present data from outside sources in Dynamics 365 Customer Engagement (and PowerApps P2!) as if the data sits in the same database. Enormously powerful, especially from user adoption perspective.
Very nice to see this technology evolving! New data connectors are becoming available (Cosmos DB!) and it’s even possible to create your own custom connector.
Microsoft open Discussion: Dynamics 365 Customer Engagement R&D Leaders
For me, this is one of the highlights of every Extreme. You’ll get to discuss with Microsoft R&D leadership directly. And with the 400 level technical detailing too 😊. This years impressive session lineup was made of Matt Barbour – the Platform Architect on CDS for Apps, Ben Vollmer – Global Director on Dynamics 365 Field Service Management, Roger Gilchrist – Dynamics 365 FastTrack Lead. Super session guys!
Daily Blog – March 27, 2019
Keynote: Powering Your Digital Transformation with Microsoft Business Applications
Today’s Keynote was held by Kees Hertogh, Sr. Director Product Marketing at Microsoft. Kees, together with several Microsoft experts showcased how to leverage the power of Microsoft’s platform to drive digital transformation. Showcases were around:
- Connected Customer Insights
- Customer Service Virtual Agent
- Connected Manufacturing
- PowerApps
- And much more!
Also, news around product update cycles – Release notes are available 3 months before General Availability date and 2 Months bore GA a preview is available.
You may also be interested in attending our upcoming webinar on Microsoft Dynamics 365 Customer Engagement – with special focus on connection to NAV/BC using Flow – taking place on 3 April:
Update webinar on Dynamics 365 Customer Engagement and PowerApps on 3 April
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