Ubicación: Madrid / Barcelona
Incorporación: Inmediata, abierta desde hoy 15/03/2019.
Idioma: Inglés
Posición:
| Role | Partner Success Operations Partner Facing Team |
| Place in the organisation | Region |
| Reports to | Region lead |
| Manages | The Partner Success Operations Partner Facing Team does not have any direct reports |
| Core responsibilities | ▪ First contact point for local Premium Partners.
▪ Responsible for the correct handling of local tickets. ▪ Handling of submitted local tickets within the set SLA. ▪ Responsible for the unboarding of local partners, including demonstration of portals. Core tasks ▪ Proactively informing partners. ▪ Working closely together and keeping in touch with the other PSO departments. ▪ Unboarding of new QBS employees. Experience ▪ At least 3 years of relevant work experience. ▪ Experience in the IT sector is an advantage. ▪ Good command of English language in word and writing. |
| Knowledge | 01. Professional knowledge:
▪ Knowledge of and insight in the Microsoft guidelines and procedures. The same applies to ISV and QBS Hosting guidelines and procedures. ▪ Level 100-200 licensing knowledge. 02. Product knowledge: ▪ Knowledge of QBS products and Cloud services and systems. 03. Industry knowledge: ▪ Knowledge IT Industry and SME, knowledge of Microsoft’s partner system and The IT Channel Company. 04. Specialist knowledge: ▪ Has knowledge of and insight in license, BREP, hosting. Knowledge of order “portals” and the service portal of Microsoft and its own organization. |
| Core competences | ▪ Customer Focus (level 3)
▪ Result orientedness (level 3) ▪ Self-development (level 3) ▪ Ambition (level 2) ▪ Delegation (level 2) ▪ Problem analysis (level 2) ▪ Decisiveness (level 2) ▪ Organization of own work (level 3) ▪ Verbal communication (level 3) ▪ Written communication (level 3) ▪ Listening (level 3) ▪ Teamwork (level 3) ▪ Resilience to stress (level 3) ▪ Initiative (level 3) ▪ Work standards (level 3) |
| Educational level | ▪ Middle educational level |
Si quieres aplicar para esta posición, por favor, envía una carta de presentación con tu CV. en inglés a: contacto@qbsgroup.com
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