The impact of the higher update frequency on customer satisfaction (and your own business!)
Microsoft is moving all her business solutions into the cloud. One of the impacts is a much higher update frequency. As we speak, this frequency is changing from every two years to every year to every half year and even every quarter. Have you already figured out what the impact is on aspects like your knowledge levels, your support liabilities and the quality of your support?
In this edition of QBS Talks we’ll discuss the impact of this new update frequency on the long-term satisfaction of your SaaS customers. And on various other aspects of your business. After this session, you’ll walk away with a good understanding of the impact of frequent SaaS updates and a series of ideas to turn this into smart strategies.
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