Event hosted by:
Michel van den Brink
Dynamics 365 CRM Webcast
CRM
Customer Engagement
Dynamics 365
Get the latest insights from Microsoft Dynamics 365 CRM
This series of Dynamics 365 CRM webcasts is intended to share the latest information on Microsoft Dynamics 365 CRM, both from a technical, functional and business perspective.
We hope you find it helpful and visit often.
When signing up you will be notified when the next webinar takes place. Please note, that these webcasts are not identical, we will build upon along the way with knowledge as it becomes available from Microsoft, from ou ISV’s and of course from out our side.
Planning
Date |
Time |
Subject |
| 11 May 2020 | 16:00 – 16:45 CEST | Business Application Summit update Watch recording |
| 5 June 2020 | 15:00 – 15:45 CEST | Dynamics 365 CE Licensing Watch recording |
| 24 June 2020 | 16:00 – 16:45 CEST | Introducing Dynamics 365 Customer and Field Service Watch recording |
| 4 September 2020 | 15:00 – 15:45 CEST | Dynamics 365 Customer Service 1. Customer Service Hub, Case Management and Queues 2. Managing Knowledgebase and use articles in Case Management 3. Updated Automatic Case creation in the Unified Interface (with Power Automate) 4. Updated SLAs in the Unified Interface (with Power Automate) Watch recording |
| 16 October 2020 | 15:00 – 15:45 CET | Dynamics 365 Wave 2 Update Watch recording |
| 6 November 2020 | 15:00 – 15:45 CET | Dynamics 365 Customer Voice Watch recording |
Location:
Webcast
Date:
45 Minutes
Language:English
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